"Oops! ChatGPT is Temporarily Unavailable!": A Diary Study on Knowledge Workers' Experiences of LLM Withdrawal
arXiv.org
A diary study reveals how knowledge workers' workflows are disrupted when LLMs are temporarily withdrawn, highlighting their deep integration into professional practices.Summary
This study examines the impact of LLM withdrawal on knowledge workers through a four-day diary study involving ten frequent users. The research identifies that LLMs have become infrastructural to modern work, with their absence revealing significant gaps in task execution and highlighting the normative nature of AI in daily professional life. The findings suggest that while withdrawal disrupts workflows, it also encourages workers to reclaim professional values through self-directed work, offering insights into how to better support human-centric practices in an AI-pervasive environment.
(Source：arXiv.org)